Installation Support Engineer

RetailNext is looking for a Installation to help us support our largest customer. In this position you will be working with our internal customer support teams, as well as external installation teams to ensure the successful installation of our software into retail stores worldwide. The hired candidate will be trained on how to work, use and install our software. This position is a contract to hire and is located in Columbus, Ohio at the HQ of our customer.


  • Responsible for installation and staging of customer equipment (servers, CCTV cameras, routers, switches) in our office
  • Working with onsite technician over the telephone to site cameras in optimum location and viewing angle and to configure any equipment sent to site and troubleshoot issues
  • Working as part of the installation team to ensure that our customers’ needs are met
  • Working with Project Management team to ensure that our demanding installation schedule is met
  • Adjusting video analytics within the software
  • Uploading of customer configuration data and troubleshooting issues in doing so
  • Maintaining a high level of customer service and satisfaction in our customer base
  • Ability to document workarounds or solutions to issues found in our knowledge base
  • Conduct remote, and in extreme cases local, support to diagnose and resolve incidents
  • Develop a deep understanding of RetailNext’s products and services


Qualifications – Mandatory

  • Can do attitude
  • Desire to learn more and research where needed
  • Able to work as part of a team or independently
  • Ability to troubleshoot network issues in a distributed software environment
  • Ability to work with a demanding schedule that may involve early or extended hours
  • User-level knowledge of Linux systems (CentOS/Red Hat/Fedora)
  • User-level knowledge of Windows systems



  • Undergraduate degree in Computer Science and related disciplines
  • Knowledge of databases (PostgreSQL and MySQL)
  • Knowledge of SQL
  • Knowledge of scripting (Shell, Perl, Python)
  • Use of tools; Wireshark, ping, traceroute, telnet, ssh, ftp
  • Red Hat Certified Technician or equivalent UNIX based qualification


Analytics for physical retail stores.

Technology we use


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