Installation Support Engineer

RetailNext is looking for a Installation to help us support our largest customer. In this position you will be working with our internal customer support teams, as well as external installation teams to ensure the successful installation of our software into retail stores worldwide. The hired candidate will be trained on how to work, use and install our software. This position is a contract to hire and is located in Columbus, Ohio at the HQ of our customer.

Responsibilities

Responsible for installation and staging of customer equipment (servers, CCTV cameras, routers, switches) in our office
Working with onsite technician over the telephone to site cameras in optimum location and viewing angle and to configure any equipment sent to site and troubleshoot issues
Working as part of the installation team to ensure that our customers’ needs are met
Working with Project Management team to ensure that our demanding installation schedule is met
Adjusting video analytics within the software
Uploading of customer configuration data and troubleshooting issues in doing so
Maintaining a high level of customer service and satisfaction in our customer base
Ability to document workarounds or solutions to issues found in our knowledge base
Conduct remote, and in extreme cases local, support to diagnose and resolve incidents
Develop a deep understanding of RetailNext’s products and services

Qualifications – Mandatory

Can do attitude
Desire to learn more and research where needed
Able to work as part of a team or independently
Ability to troubleshoot network issues in a distributed software environment
Ability to work with a demanding schedule that may involve early or extended hours
User-level knowledge of Linux systems (CentOS/Red Hat/Fedora)
User-level knowledge of Windows systems

Qualifications