Senior Technical Support Engineer

Flexera is seeking a customer-facing professional with a love of problem-solving to join their Technical Support Department.


  • Verify support agreements
  • Create and update support cases/service requests
  • Provide support assistance on specific Flexera Software products
  • Accept service requests which were not resolvable by the 1st tier team
  • Provide assistance on medium to high-level complexity support inquiries
  • Provide timely responses and regular updates on support cases
  • When the case is unable to be solved within the specified guidelines, pass the case on to the Engineering team for further investigation
  • Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
  • Properly document support inquiries into the CRM system
  • Provide assistance to other team members
  • Proactively keep management informed of critical customer issues/concerns
  • Other related duties as assigned

Required Experience & Skills:

  • Bachelor degree in a technical related field or equivalent work experience
  • Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
  • Experience of programming languages, especially C/C++
  • Experience of troubleshooting TCP/IP issues
  • Strong customer orientation and dedication
  • Good communication and interpersonal skills (works well individually and as part of team)
  • Fluent in verbal and written English
  • Ability to manage multiple tasks
  • Enjoys problem-solving and approaches them analytically and methodically
  • Eagerness to learn new technologies/skills 
  • The ability to replicate a customer issue in-house regardless of OS


  • Technical Support experience a plus
  • Strong programming skills
  • Experience working in a SaaS environment
  • Understanding of Flexera products
  • Familiarity with developer software tools
  • Good Windows administration skills
  • Good Mac OS X administration skills
  • Salesforce Experience
  • Experience using SoapUI


Save money. Streamline operations.

Technology we use

Microsoft SQL Server

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